Cancellation and Refund Policy
Cancellation and Refund Policy of TheAnimeWorld (TAW)
This policy governs the cancellation and refund processes for orders placed by customers of TAW. Please read this document carefully and ensure you accept its terms before proceeding. These conditions establish the rights and responsibilities between you and theanimeworld.com.
1. Cancellation Process
1.1. If you wish to cancel your order, you must contact our customer service within 10 day. Your cancellation request will be evaluated based on the status of your order.
1.2. To ensure your order can be canceled, the request must be submitted before the order enters the shipping stage.
1.3. If your order is successfully canceled, your payment will be refunded. The reflection of the refund in your account will depend on banking processes and your payment provider's timeline.
2. Refund Process
2.1. To request a refund, you must notify our customer service within 15 days. Refund requests are subject to specific rules.
2.2. After evaluating your refund request, you will be provided with guidance on the refund process. Returned products must be undamaged, unused, and in their original packaging.
2.3. The refund process will be completed, and the payment will be reflected in your account after the returned products are received and inspected.
3. Refund Conditions
3.1. The following conditions may affect the acceptance of refund requests:
- Refund requests must be submitted within the specified timeframe. Late requests may not be accepted.
- Products to be refunded must be undamaged, unused, and in their original packaging.
- Certain products, due to hygiene or health reasons, may not be eligible for return. Please check the refund terms for these items.
4. Faulty or Damaged Products
4.1. If you receive a faulty or damaged product, please contact our customer service as soon as possible. Replacement or refund processes will be initiated for such products.
4.2. Specific procedures may apply to the return of faulty or damaged products. Our customer service will provide you with the necessary information and instructions in such cases.
5. Changes to the Cancellation and Refund Policy
5.1. theanimeworld.com reserves the right to modify the cancellation and refund policy. Changes will become effective once published on the site.
5.2. We reserve the right to notify you of significant changes.
By accepting the above terms and conditions, you can place orders on theanimeworld.com and benefit from our services. This policy governs the relationship between you and theanimeworld.com.
Note: Products sent directly to our company without prior notice of a refund request will not be accepted. Please contact customer service before returning any products.