Shipping policy
Delivery and Shipping Policy
theanimeworld.com Delivery and Shipping Policy
1. Delivery Time
Your orders are shipped within 3-7 business days after your payment is confirmed. Delivery time may vary depending on the workload of the shipping company and the distance to the delivery address, but it is generally 3-10 business days. This means your delivery will reach your address within 7-17 business days.
During special occasions (such as campaign periods, discount days, etc.), delivery time may be extended. In such cases, we will do our best to ensure timely delivery.
2. Delivery Regions
Delivery is available to all regions within Turkey and Europa. If the shipping company does not provide service to a particular area, we will contact the customer to offer alternative solutions.
3. Shipping Costs
Shipping costs may vary based on the order amount and delivery location. The shipping fee is added to your shopping cart during checkout and included in the total payment amount.
For orders exceeding a certain amount (e.g., 100 $ or more), shipping is free. Free shipping campaigns and their details are specified on our website.
4. Order Tracking
Once your order is shipped, a shipping tracking number will be sent to you via email or SMS.
You can track your orders using your tracking number on the shipping company's website or by contacting their customer service.
5. Delivery and Return Process
When receiving your package, please inspect it in the presence of the delivery personnel. For damaged, opened, or incomplete packages, request a report from the delivery personnel and inform our customer service immediately.
To initiate the return process for damaged or incomplete products, please email us at [zenon@theanimeworld.com] or call our customer service line for assistance.
6. Delivery Issues
For delays or delivery problems caused by the shipping company, please contact our customer service team. We will communicate with the shipping company to resolve the issue as quickly as possible.
If you are not available at the delivery address, the shipping company will take your package to the nearest branch. You must collect your package within the specified timeframe. Otherwise, your order may be returned to us.
7. Address Information and Changes
The delivery address provided during checkout must be accurate and complete. siteadi.com is not responsible for delays caused by incomplete or incorrect address information.
If you wish to make an address change after placing your order, please email us at [zenon@theanimeworld.com] or contact our customer service before your order is shipped. Address changes cannot be made for orders that have already been handed over to the shipping company.
8. Delivery and Shipping Costs
Shipping fees are added to the total amount during checkout and paid along with your order. For orders above a certain amount (e.g., 100 $ or more), shipping is free. Details of free shipping campaigns can be found on our website.